Collection: VAT Relief Faqs
How Do I Claim VAT Relief? 
Most of our customers are exempt from VAT by virtue of their disability. However, certain products are not eligible for VAT relief, so a description of the VAT status is given along with the price of all items within the shop.
ALL Prices shown on our website are the VAT Relief Price, except some items, which are not eligible.
Guest Checkout is offered on this website to those who do not wish to register before placing an order.
You are exempt from paying VAT if you are:
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An Individual : If you are chronically sick or disabled and the products are for your personal use. You do not need a Doctors letter or other such documentation. Full details can be found at HM Customs and Excise, Notice 701/7, Supplies to handicapped people. A Charity : Where the goods are made available by the charity to a disabled person for their personal or domestic use. Full details can be found at HM Customs and Excise, Notice 701/7, Supplies to charities. Buying for someone else : If you are buying this product for or on behalf of someone who is chronically sick or disabled and the product(s) is for their personal use. |
How do I prove my eligibility to claim?
Medical documentation is not required (either from yourself, or a person claiming on your behalf) to declare that you’re disabled or chronically sick. If you are unsure you may wish to consult your doctor or other medical adviser.
Please note, this list is not exhaustive, if you are in any doubt as to whether you qualify for VAT exemption just call one of our helpful staff on 0345 00 40 100
Alternatively, for more information about VAT relief, call HMRC’s advice line on 0300 123 1073
Some conditions that qualify:
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Non-eligible customers:
If you are not eligible for VAT relief, we are obliged to charge you the the current full rate of VAT on the whole of your order. Please call us for more information.
Please Note: It is an offence to falsely claim that you, or the person you are buying for, is eligible for VAT relief.